FAQ

Student Accommodation FAQ

Can I take a tour of The Riversdale Residence?

The Riversdale Residence can be inspected by appointment only. Make an appointment with our Accommodation Manager (Sonia Tang) during business hours on +61 403 040 324.

How and when can I we make an application for a room?

You can submit an application through our website (select Apply from the menu) or download the application form and send it to info@riversdaleresidence.com.au. . You may apply up to 6  months in advance.

Who can I call for assistance when I am living at The Riversdale Residence??

The Property Manager and Accommodation Manager  can be contacted at any time.

Leave a shor message for them to call you back or call them directly forurgent matters at any time.

Frank Lehman +61 417 136 638.

Sonia Tang +61 403 040 324

What mode of public transportation is available in the area?

The area around The Riversdale Residence is extremely well serviced by public transportation. Tram stops are just in front of the building .Bus, taxi and train stations  are all within walking distance. See Melbourne’s Metlink website for more details.
www.metlinkmelbourne.com.au

Are there supermarkets and shops near The Riversdale Residence?

Yes, Riversdale Residence is located within a few minute’s walk to Camberwell fresh food market, one of Melbourne’s most famous older style shopping strip and supermarkets and the popular  Sunday market . The local area also offers an abundance of international restaurants, cafes and sundry shops all within a minute’s walk.
www.metlinkmelbourne.com.au
www.thewellatcamberwell.com.au
www.camberwellcentre.com.au (vendor style fresh food meat and fish market)

Is a deposit required? When do I pay it?

Yes, a deposit is required but only upon the successful allocation of a room. The deposit is equal to one month's rental. This deposit will be transferred as a security bond to the Residential Tenancies Bond Authority (RTBA) for safekeeping after the tenant has successfully checked-in to their reserved room.

What is the deposit refund policy?

The deposit is strictly non-refundable. This applies if the room reservation is cancelled or if the tenant does not show up on the check-in date.

Once a tenant has successfully checked-in to their reserved room, the full one month's deposit will be transferred to the RTBA as a security bond which can then be refunded to the tenant when they have completed their contracted leasing term (subject to the room and the furnishings are in the same condition as it was upon occupation, taking into consideration normal wear and tear).

Can I use the bond to settle my rental towards the end of my stay ?

No, the bond is a separate matter and cannot be use to offset rental at anytime. The security is held by RTBA as required by the Office of Fair Trading & Business Affairs for the owner to claim compensation in case the tenant or their visitors caused damage to the property, cost incurred for the cleaning of the premises that have not been kept in a reasonably clean condition, the tenant have abandoned the premises before the end of the contracted lease period, lost of landlord's goods or any unpaid rent.

Where do I collect the keys from?

You may collect the keys by appointment from the Accommodation Manager who will meet with you at your scheduled time of arrival at the residence.

Can tenants smoke in The Riversdale Residence?

The Riversdale Residence has a strict ‘no smoking’ policy. Tenants and visitors may smoke in the open area outside the building. Sand trays are provided for smokers to extinguish their cigarettes before they enter the building.

Are meals provided?

The Riversdale Residence is fully equipped for you to cook your own meals, however Camberwell offers many good restaurants and inexpensive cafes so there is no need for in-house provision of meals. In addition, the Accommodation Manager can recommend caterers to tenants who require the service.

Are there Internet facilities?

Yes , Riversdale Residence provides Wi Fi throughout the whole building . It is free to use in the common area but not in students’ rooms. Students are required to purchase a plane at $10 -$30 per month as they demand if they wish to use in their room.

Is car parking available?

The property itself has limited car parking spaces but the public car parks in the immediate area offer short and long term car parking rental. To book an onsite car park, call the Riversdale Residence Accommodation Manager on +61 403 040 324. Tenants can also make direct arrangements with local car parking facilities.

What security features are in place for The Riversdale Residence?

The residence features the latest in security including:

  • Latest fire sprinkler system and smoke detectors throughout the building which are linked directly to the Melbourne Metropolitan Fire Brigade
  • The building complies with Melbourne City Council’s stringent standards for student accommodation

Where are the other Birch Ridge Group student accommodation centres located?

Please visit our other website: www.studenthostel.cjb.net

Get in touch!

 

Got a Question?

Call (+61) 403 040 324